Well they blew it.
Updating to one star. Why? Simple. Some representative of Tony Roma's goes on all these low reviews with the same lame apology and offer of a chance to address it if you write this email address. So I thought, great! Well after sending a detailed email and providing my contact information as I was asked to do, I have heard nothing and it's been about 60 days or more.
Definitely never returning to any location and if you were contacted on Yelp, I recommend not wasting your time.
Feel free to read my original review for information about the horrid service & meal itself.