My wife purchased about $30 in ingredients to make a homemade meatball Italian spread by purchasing items yesterday (July 19, 2017) and again today. She spent a good 2-3 hours prepping and cooking everything up only to find out some very bad news: The meat was RANCID and beyond spoiled. I am hoping we are not ill tonight. Needless to say our dinner was completely ruined. This was at about 6 p.m. today when we found out there would be no dinner.
So in an attempt to do the right thing I tried to call ahead and speak to a manager about the situation. I was given over to someone named Rebecca. And after trying to explain the situation nicely, and if they could refund my money tonight, she put me on hold a few times. We simply wanted to get a refund on the sauce, ground beef, and fresh ingredients that were used to make the meatballs. I was told by Rebecca to wait until tomorrow to speak to Adriana, the director of the store. When I asked her if I needed to keep the rancid meat and bring it with me tomorrow to show the director, she put me on hold again, and then came back with the same response. I need to speak to Adriana. So I suppose to them, it's normal that a customer after getting their entire meal and evening ruined by meat that had no business being sold to the public, should go ahead and store the rancid meat overnight.
My family has been regularly shopping at this Smith's location for 10 years or so. Before that my wife would come to this location when she was a young girl with her family. We are natives to Las Vegas, and have never been treated so rudely by grocery store staff as we were today. This is almost too much idiocy to believe. This is not the first time we've bought food that has spoiled prematurely from Smith's, but that happens from time to time anywhere. Mistakes happen. It's understandable, and they've usually been pretty good about taking care of us as customers. Today was just a slap in the face. I would love it if some person in high authority could respond personally to me.