I called ahead to see if they had any appointments available that day. The woman on the phone was kind and informed me that they had other appointments and so unfortunately there would be no one available to assist me, but that I was welcome to come in and look around to check out their dresses.
Upon arriving with my future MIL, we barely got inside the door when the owner asked us - in a snarky tone- if we had an appointment. I told her no, but we had been told on the phone we were welcome to look around. She briskly informed us that the location is appointment only and that if I wanted to see what they had available I should look online- and gave me her card. I asked if she was suggesting we leave and she said no.... just that appointments were preferable.
I understand the preference, just not the rude demeanor- especially when I called ahead and was told it would be perfectly fine. Needless to say, we won't be back.