The kids had fun.
The actual customer service experience was awful.
This place is huge with many different areas. Each and every area we went to we had some sort of problem. You can't just go in either. So I had to pay a fee to attend a birthday party. And then once informed I purchased the wrong package they had to do a refund but didn't refund my entire amount and I still had to pay more?? Don't know what's going on there.
Had to wait in lines forever and they kept letting people in front of our party. Food looked sketchy, my bf had stomach pains the rest of the night cuz of it.
All of the staff was distracted and under trained.
Fun for the kiddos, but get better experience and save a whole lot more money by opting for somewhere else like Dave n Busters.