I went there last week & there was a small mishap with my order so I called them back. Jillian answered & gave me my next oder free. I went there last night to pick it up, she instantly remembered who I was. She apologized multiple times, and was very genuine& nice. I asked to buy 2 of the sauces& she freed those out too. Places get busy , def on Friday nights, the fact that she did everything she could to make it better & was genuine, is the reason ill be coming back.