I was disappointed. It was our first visit and we were excited because we like supporting local eateries. Plus I heard good reviews.
Our party of four arrived shortly after they opened for breakfast. We were one of three tables. The server was nice and promptly took our order. He forgot my drink, but no worries.
We got our cinnamon rolls right away and were off to a good start. Delicious. Then we waited. And waited. And waited for our meal.
I could see the panic showing on the server's face as he kept looking at our table to see if the food had been delivered. It had not. Yet instead of coming by and honestly explaining there had been an issue with getting the food to the table timely (maybe it hadn't been entered, maybe the kitchen was behind), he avoided our table like the plague. No check in, no coffee refill, nothing. It wasn't until we finally lost our patience that I asked another server what was going on. She apologetically checked. She came back to say 5 more minutes. This is after watching other tables who were sat after us receive their meals.
Then the meals came out at different times. My daughter ordered the kids French toast, and while the description on the menu just says "mini French toast" I am certain she got the adult version...with berries, almonds, etc. I asked this other server if this was the kid version and she said yes. OK fine.
Hers came first, then my son's, then my husband's and she said enjoy and walked off. It wasn't until I flagged her down did I ask about mine. Looking surprised, she went back to check. Eventually our original server brought mine with a very lack luster "sorry."
The food was good. Not amazing but not bad. In asking for the check, we did receive a 10% Yelp discount, although I never mentioned Yelp. The other server was again apologetic but by then it was too late.
I worked as a server and a bartender for years in a restaurant, also opening five restaurants for that company and managing one overseas. The FIRST thing we told servers was to be honest with guests and to do damage control when mistakes were made. At the very least, the original server, upon noticing we hadn't received our meal, should have come to the table, apologized for the mistake and offered something to tide us over or at least show he was working on it. I used to teach my staff that a gesture like that goes A LONG WAY in saving a customer. Or the manager could have come by. Or the bill could have been comped (not what I was looking for).
But nothing was done until I got upset and flagged someone, anyone down to complain. Which again, was too late at that point.
I wish them well but don't plan to return. I hope this can be used as a learning experience for the staff. We all make mistakes. But it's how mistakes get handled that makes a difference.