As a frequent dinner here, we would have been more than happy to give 5 stars. We spend our thanksgivings here, as we don't have any family here. We love the sushi, the ambiance, etc... But tonight that all changed. After a horrible day with no air conditioning we decided we would go out for sushi... We were seated right away as always. The waitress came up after a good few minutes of waiting, took our drink order, and walked off. Come back and tells us they only have one apple juice for my two kids. Ok fine, split it and top it with water. No big deal. Drinks come. Mine should've had alcohol in it but didn't taste like it. Now this is where it goes south. She comes to take our order... I order the kids teriyaki chicken for my 3 year old, a California roll with soy paper for my 5 year old, and a 007, spicy crab, and California express for myself all on spy paper. She then turns to walk away... Without even taking my husbands order... So we say wait we aren't done. He orders the all you can east sushi and tells her the rolls he wants to start with. She walks away. When our orders start coming out first it's my sons chicken, and a plate with a California roll, and spicy crab roll. A few minutes go by and two of my husbands rolls come out. A few more minutes and we stop the waitress because the rest of his rolls and my 5 year old roll never came out. She come back with my husbands rolls and runs off. We stop her again and for my sons roll and she says oh it's coming. Meanwhile he's hungry and whining. She brings his roll out but it's wrong. Whatever he eats it anyways... My 3 year old was still actively eating and she asked if we wanted a box for his food. Ummm no.... He's still eating.... She refills my husbands drink, and takes my drink but never asks if I wanted another... My husband goes to order more rolls and she says "wait, you wanted all you can eat sushi??" It was at that point we gave up and said forget it we are done. Went too find a manager and guess what. There's none to be found. There's the head sushi chef, and the head hibachi chef, both are busy and the sushi chef needed translation.... After a few minutes of waiting for the bill we are told they would bring us desert. We declined because we were just done, and fed up. We went to a place we've always had an enjoyable time at, but we were just served a headache and until we complained we were rushed to eat and get out.... I can't say we will come back ever, which is disheartening because, we actually enjoyed coming here. The food is great. The hibachi noodles are to die for. But with that service.... We won't. I'm not spending over $100 on food when we are treated that way...
Oh and for a table that just ordered 7 sushi rolls... More than one thing of wasabi and ginger would be great...