I am never going to this Lenscrafters again. The service is awful. I've been a customer for several years now and I've put up with 30 minute wait times for far too long. They need to staff this store with more associates. The latest incident occurred when I went in to order replacement lens for teenage son's glasses. Luckily they were still under warranty, so it as only $25. But, just to order the lens, my son and I waited 30 minutes. We tried to place the order, then the computers were down. So we had to move to another station. The lady was also trying to help another waiting customer at the same time. OK, lens ordered. She told me to take home the frames because they didn't need them yet. They called, I went in to pick up the lenses. The lenses hadn't been cut down to fit the glasses yet, so after yet another 30 minute wait, I found out I had to come back an hour later. Well, I work for a living and I'd already spent my entire lunch hour waiting to pick up my lenses. So I go back at 3:30 figuring it won't be that crowded. Wrong. Yet again, I waited 30 minutes. Finally, they give me my glasses with the lenses fit in and I was so aggravated I stormed out. I'm also going to write a letter to the corporate headquarters. We've been to one other lenscrafters location in PV mall and it didn't seem as bad. But regardless, Lenscrafters has now lost three customers because three people in my family wear glasses.