I really don't understand why everyone's review on this place isn't 5 stars. I love coming here, I always see Rachel and she is amazing. She does a great job on shaping my brows and does a really painless brazilian, all in about 30 mins or less. She is a perfectionist and does an excellent job. I live in London and always look forward to coming to visit my parents here and having a proper wax. The products that they sell here are also very good, I love the exfoliant and it is made for sensitive skin and I even use it on my face! Everything is also very clean and sterile and its overall just a wonderful place! I haven't tried any of the other staff members, so I'm not sure about them... but Rachel is lovely!