I had a terrible experience at Arnold's tea down the street while vacationing in Pittsburgh with my family- Lets just say I do not recommend that place if you have kids with you, if you are from out of town, or you are looking for a place that values loyal customers. I still come to Pittsburgh for work, so I was on a mission for someplace else. Wow! I'm thrilled I decided to give this small business a chance. Over the months i have literally tried every pastry and have yet to find something I didn't like. The sandwiches and coffee are just as delicious. I also bought my son's birthday cake from here and everybody was asking where I got it from. Yes- I literally flew home with this cake on my lap; it was that good!! I really wish I had a small bakery like this near my home- the locals here are so lucky. Not only is the food fantastic, but the service is top notch, the prices can't be beat, and this place makes EVERYBODY feel welcome. They respect patrons and truly value them. Try it out; you won't be disappointed. Just get there early- things sell out quick!