Slowest. Service. Ever.
The high school girl at the counter (8/16/14) didn't know how to take an order and move people, and the seating host stood around chit-chatting as the line was to the door.
To make matters worse, they then ask for a tip after making you wait in line just to order.
If they're going to do a cafeteria style restaurant they should have cafeteria style prices and not expect a tip from someone who just waited in like for 20-30 minutes.
Fortunately the food and coffee were good, but I'm not sure if it's worth the hassle.