To start off, I give the instructors of the classes five stars. Steven was by far my favorite cycle instructor. His classes were fun, challenging, and damn does he make you sweat!
I give FSY 3 star rating for these reasons:
cancellation policy: enforcing members to cancel cycle classes 8 hours in advance or be fined $10? I understand having strict cancellation policies for cycling classes since members are assigned to a certain bike. However, if I'm receiving notices that I'm off the waitlist and that there's an open bike 20 minutes before class-- that is unacceptable. Life happens! A lot can happen within 8 hours and I just found myself cancelling classes all together to avoid getting charged a cancellation fee.
release of classes: when I started FSY, classes opened every day for the following week. For example, if it were Tuesday, everything up to next Tuesday (a week ahead) is available to sign up for. FSY then changed it to opening the entire week the Sunday evening before. Pretty much if you weren't logged in at 6:01pm on Sunday, good luck signing up for anything.
front staff members lack of knowledge: not sure who actually runs the establishment, but I was constantly told contradicting statements about cancellation policies, waitlist updates, and renewing membership updates. A friend of mine asked about how we go about renewing our membership after our 3 month was over, and the staff member told her FSY continues to charge. ??? get your stories straight FSY.
I'm just sad I can't rap Drake with Steven anymore.