My family used to go here all the time. We always noticed the staff wasn't too friendly, but we liked them so much, we ignored it. One day we placed a pretty decent sized pickup order. We noticed that about 80% of it was wrong. We didn't make a big deal, just went back and wanted then to make it the way we ordered it.. They refused. They wouldn't correct our order. They were beyond disrespectful and when we just said we are going to return it (since they refused to correct it) they yelled at us. We finally had to threaten to leave the food their and dispute the charges. They finally gave in and refunded us.
If they would have just corrected it when we brought it to their attention, they would still have the 8 of us as regulars.
Just some advise to the staff, a good attitude will go a long way....