I agree with the 1st reviewer--a very wide selection with unknowledgable staff.
I also stopped coming here over a year ago after one of the employees berated me when I asked to buy 1lb of Juniper powder after he had already brought out 1lb of Guarana powder that I was ready to purchase. That's $54 worth of merchandise. He complained that it was too laborious of him to return to the back-room to get the Juniper and that I should have asked for both at the same time. There is just no respect for the customer.
The inaccurate product knowledge is not only confined to the website but to the employees and this can potentially be dangerous. For instance, I know that Butterbur can be very effective in treating both migraines and allergies but can be hepatoxic and carcinogenic due to its pyrrolizidine alkaloid content. Only carefully-made extracts that remove those compounds are safe for human use. The employee i spoke with, however, simply sated that any herb can be toxic in high doses and that Butterbur is no more toxic than any other plant the store sells, which is a falsehood.
I'm still not going to lower my overall rating as the selection and prices are rather good. It's just that the service is so very, very terrible.