We love Mike, the chief technician and Mike's mom who works in the back of the shop is always very nice and helpful. Watch out for the front desk person, Mary, though. She is going to answer my every question with a "no" right off the bat. If you ask around (I.e., Mike or his mom) you will probably get a more favorable (and pleasant) response and experience.
We not only recommend Gene's shop, we also store our rig with them. Which makes Mary's attitude that much more distasteful.
Long story, short - their work is great, their technicians are excellent....their front desk customer service is awful, so just know that going in.