We been hearing good things about this place so we decided to try it. We called for a pick up order since we were on shift. We ordered two prime rib moco locos, one with brown rice & extra gravy. The other with white rice & extra gravy. Brody ordered the classic loco moco. 15-20 minutes was the time they gave us for it to be ready. Got there & was greeted with A welcoming Aloha. Paid for the order & said it wasn't ready yet. Ended up waiting another 20-30 mins until I got the order to take back to work which is a 10-15 minute drive. While I sat there waiting, I heard one of the women behind the counter mention to another person that an order was meant to be for take out. Once I got back & opened up the to go box we were disappointed with the two prime rib moco locos. Instead of the extra gravy, it came with a jus. We had to settle for it because no one was able to drive back. Overall the food was ok, the order was wrong & ended up waiting longer than expected.