I really cannot remember why this salon did not get 5 stars from me. I'm sure it was something minor. I felt the need to update to 5 stars because I have had Lily doing my hair for almost a year now. She has put up with my styling indisions with a smile and always a fix. I love my short hair. My absolute favorite part is my shampoo she really does take the time to pamper you a bit with a nice little scalp massage. I got it cut today and I love it, so I had to update my year old review.