Nevada Power has zero customer service. I am elderly and not very computer literate, but i tried to pay on line,but after 24 hours,they had still not taken out of bank account, but since i did not understand it paid my bill again $187.24. I am on a fixed income therefore this is a lot of money to me. so i called nevada power immediately to rectify this huge mistake. I talked to customer service supervisor Debra 20475 and she told me she could not help it if i am stupid and my stupidity should cost me. well it has $24 fee from nevada because i did not have the funds to double pay and a $34 charge from my bank. so for just trying to do the right thing my wife and i will not be able to eat the week at the end of the month and this Debra just laughed about it.