I had a glass pane replaced on my sliding glass door. I spoke with the office twice to give measurements and get a quote. Each time the quote was $760. This was on the low end compared to other quotes I had received so I went with them. The work was fine as far as I can tell. They did leave quite a bit of broken glass around but not a big deal as I am sure there was quite a mess when they shattered it.
The problem was that when I reviewed my cc statement I noticed they charged $950. This was on the high end of quotes I received and very different than what we discussed. When I called to point out the discrepancy they advised me that they had emailed me a quote after the measurement. They did and it showed the increased cost. I was disappointed that such a large variance was not pointed out when I gave them my payment info over the phone. I was busy focusing on my business and didn't have time to stop and pull up the email Shame on me for not stopping and checking my email and verifying that everything was the same as we discussed multiple times but a $200 discrepancy is something I would have thought would be pointed out or mentioned. At this price I would not have chosen True View. My recommendation is that the work is fine but be aware of anything being discussed verbally and make sure to confirm everything in writing. Sadly this is just a necessity when doing business these days.