No one wants to go to a collision center. The whole reason for being there sucks. Chris Parks, an estimator at the Chandler location, stated that the company guarantees their work for the lifetime of ownership of the vehicle. He was able to prove it recently.
My wife had 6k in front end damage to her Corolla. We waited a month or two after we got the car back, in order to build up a list of small little things that we found wrong. (A missing door bumper, a daytime light didn't turn on, etc.) A bigger concern was a rattle that was in the dash that was not there before the accident.
I returned to give the list of problems. Chris assured me that the small issues could be solved quickly. (Actually ordered the parts on the phone in front of me)
The rattle in the dash, however, he could not solve. He asked to spend an additional day with the car, to dig deeper. The company set up a shuttle for me to get to work & back.
He found the rattle, and corrected the issue. But more importantly, he was excited about resolving my problem!
I joked with him when I originally brought in the car, about how I assumed people blame every little issue post-accident, on Brighton. I kind of felt like one of those people, even though I knew the car developed the problem after the accident. When Chris took time out of his day, with another mechanic, to investigate the mystery sound, they weren't making a dollar from it. They did, however proof that Brighton Collision can deliver world class customer service.
Thank you to everyone at Brighton that helped our terrible experience become as stress free as possible. Don't take it the wrong way, but I hope I never have to see any of you guys again!