I hate having to do this and write anything but a great review, but I think the owner needs to know that things are going downhill at Presto. Ever since the opening of the new location, the owner stopped being on site here and it really shows. Ordering over the phone is a nightmare and you can almost always guarantee the order will not be accurate. The young staff that works here doesnt seem to care much about being friendly and giving the same customer service the did when the owner was on site. We have been eating here since they opened and would do really large orders for our entire staff. Now everyone in our office stays away because of how many mistakes they always make and the timing it takes to get the food. We understand that all restaurants have a lunch rush, but sometimes its 30 minutes or more for a simple sandwich. I really hope the owner sees this review and gets a good solid manager to be on site who gets this place back on track. I will then give them another chance and update my review as warranted.