The staff is very nice and the wait was never long after I got there. However, I was not happy with the service I received. I purchased laser hair removal around my bikini area. The laser they used was not effective at all for me. I haven't seen any reduction. I've only had 2 sessions and I know that it takes more than that to see permanent results. However, I didn't see any type of reduction at all. The hair grew as normal. On top of that, the laser was very painful. I will not be going back for hair removal services.