**** update***
Came in 3 times during flu season. They were fast and responsive. Much better front office and got us in and out quickly (we did sign in online for a shorter wait time, which wasnt previously available). Nice to have this service so close to my house. UPDATED 1/18
MY son needed a sports physical. They advertise low cost quick physicals. It was low cost $25. However it was anything but quick, they called 2 people who were here after us ahead of us. I asked the guy at the front desk, he goes back to check, comes out and tells me "I'm sorry, I dont know why they shuffled things around, but I put your stuff on top so you should be next." We waited for over an hour to be seen. From entrance to exit it was exactly 2 hours and 11 minutes. Terrible service.
But the oddest thing, the guy at the front desk had his girlfriend sitting at the desk with him. She was sitting there eating nuts and drinking a tea while chatting him up. Was curious if he heard of HIPAA laws. Didn't think about this facet, because at first I was blown away by the lack of professionalism of it, until I had to sit in the waiting room watching them hug and sweet talk until she left. There is a lot of personal information shared at the front desk of urgent care and it shocks me that no other employee called him out on this.