Buyer Beware.
I strongly encourage anyone considering a purchase from Plaza Motors to LOOK ELSEWHERE NO MATTER THE COST. My experience has convinced me that the Plaza business model is to sell cars with significant issues they are able to mask with the bare minimum of superficial improvements - unreported accidents, mechanical failures, structural damage, a/c issues etc. The car may show well on the lot, but shortly after your two week return period, you'll may find yourself saddled with a black hole for your cash. Throughout my two-year ownership period with Plaza the quality, service and communication was nothing short of terrible. I deeply regret coming across Plaza Motors.
Don't be fooled, one of their salesmen, Justice, pulled every single sleazy car salesman technique in the book. The interest rate they offered was nearly double market, although Justice assured me that was what was appropriate for my credit (760-780). I refinanced less then 4 months later for half the interest rate. The warranty they assured me was phenomenal and all-encompassing ended up being useless come time to make a claim. I have documented that Plaza took over 30% profit on the wholesale of the warranty. That's before I even got in the vehicle.
Just after the two week return period, the issues started. I purchased just before the summer and soon found that the air-conditioning came with an awful mold smell that will require 600+ to do away with. The brakes soon began to squeal and Justice insisted "that's just what Audi brakes do." It turned out they used cheap replacement pads and I ended up having to replace the pads and rotors. The battery died at month 4 - again, from Justice: "that obviously has nothing to do with us."
The check engine light came on about two months after purchase. This is when I discovered that the "wear and tear" warranty was a bait and switch. The warranty company denied everything, and hours on the phone led to nothing. I brought my car into the shop Plaza assured me "they use for all their vehicles," and after more than 9 visits, the light is still on my dash.
They never offered anything that would cost Plaza Motors a cent. They never apologized or even acknowledged they'd sold me a bad car, financing or warranty. Justice was short, rude or unresponsive during many exchanges. To add insult to injury, the only thing he ever offered was a trade-in for a vehicle with an accident on it at a price that once again turned a big profit for Plaza Motors. Oh, and beware of their tax, title and licensing fees - I suspect they hide profit in there too.
Purchasing from Plaza Motors has led to nearly 150% of the cost I meant to spend on my car after all of the repairs and headache in less than two years. It turned my excitement toward driving my first luxury vehicle into a terrible experience I'll likely remember for the rest of my life.
GO ANYWHERE ELSE.
Update 3/7/08: Plaza has finally decided to be responsive in replying to some of my reviews elsewhere. They've falsely stated they paid issues I mention above (I'm happy to produce the receipts for all of those items I paid for at my own expense) and doubled down on the rate and warranty they offered - all false information I'd be happy to provide evidence to refute. Anyone considering doing business with them please don't hesitate to reach out. At the very least, a conversation could save you a lot of money or get you a better deal at Plaza.