My very first experience with this office was the initial consultation I had with the owner. That was fine and I was optimistic about their cleaning rotation system. Unfortunately, I did not hear from the owner again for several weeks at which point he finally called and told me they had been booked solid until then and asked me if I was ready to schedule my first appointment. Remembering my initial optimism, I made the appointment. I had my home cleaned for a few months and was moderately satisfied each time. A couple months ago I had to put the cleaning service on hold for a while. (Nobody answered the phone when I called to pause services and nobody returned my call to ask about any issues or why I was canceling.) I was considering starting again when I received an emailed coupon from them. This was the incentive I needed to call and make a new appointment. Immediately, I was questioned about the coupon and whether or not I could use it. Not a good start. However, I was excited about a clean house so I finally used the coupon and left the ladies to it. When I got home, I saw that my floors were still dirty. There were literally still dog paw prints on the floor. I stepped on crumbs and other such debris. The overall impression was that my home was "cleaner" than it had been before they came, but it was certainly not CLEAN. Basically, it looked like I had cleaned it myself. If I was happy with my own abilities, I'd do it myself and save the $120. We will be using somebody else in the future.