We made the mistake of going here for lunch today to kill time while waiting for our movie to start. We immediately notice that it smells but assume it's a stinky person so we proceed to order. Charleson is either new or just can't get it together. I order a cheeseburger kids meal with ketchup only. He says "so a hamburger with only ketchup?" I say noooo a cheeseburger with only ketchup. He tells me the kids burgers only have ketchup on them. So we order the rest of our food. I get the kids meals first. I get a cheeseburger with ketchup and mayo. I go up to the counter and tell him that he told me the kids cheesburgers only come with ketchup but this one has ketchup and mayo. He says he told them not to put mayo on it. I tell him again that he told me it only came with ketchup. He repeats that he told them not to put mayo on it and he doesn't know what happened. Our receipt does not show ketchup only. They remake the burger and while my kids are eating my husband and I continue to wait for our food....and wait...and wait. 12 minutes go by. Finally we get our food. The cheese on my chicken sandwich is not melted and ice cold. The bacon feels like it just came out of a fridge. My husbands was the same. So we waited 12 mins to get cold food. I go up to the counter and get a girl who speaks no english. She says "Happy Mothers Day" and walks away. Another lady comes over who barely speaks english and stares at me blankely. I tell her we just want a refund. She never apologizes, neither does Charleson. We finally get our refund and leave. The smell never got better and we realized it wasn't a person but the place. Between the smell, horrible food and horrible service, we will never visit this location again!!!