We love Benihanna but this location has let us down 3 times now. I am giving it 2 stars because our chef, "Tim" was the best and the food he cooked was wonderful. My concern and complaint is how this place is run and how slow it is to even get seated and start your meal. I had a 7:00 dinner reservation and arrived on time. At 7:25 I went back and checked what was going on and was told it would be another 10 minutes because they had a party of 18. We were finally seated at 7:35 with 6 other people who had 7:30 dinner reservations. We waited until almost 8:00 to get someone to take our order and offer us drinks. After that it took about 20-25 minutes for the soup and then the salad to come out. Once we received our forks, we were never to see our waitress again. (I wanted a glass of wine.) The chef came out and cooked us a delightful meal but it was after 9:00 when we were eating. Tim was the best! We waited for our ice cream order, I ordered glass of wine and the green tee that we were supposed to get. The check came and I still had not had my tee or wine so I told her to forget about it. The same thing happened last month and we had a 5:30 reservation with my grand-daughter. They must be short staffed, their hours cut, or they overbook but for the amount they charge, I can go a lot of other places.