Had a great experience in the purchase of my brand new Rav4 from Metro Toyota. However, I noticed the remote doesn't act like my previous Rav4... you have to press the Unlock Doors button on the remote twice to unlock all doors. My 2010 Rav4 would unlock all doors with one press of the remote button.
Within a couple of weeks of purchasing my new Toyota Rav4 from Metro Toyota I called them to have the remote Unlock Doors button reprogrammed the way I like. My sales associate contacted the Service Dept and informed me that they would charge me $50 to do it, as it takes 45 minutes of Technician time. This is the exact same fix and customer service issue that Bedford Toyota did for free on my 2010 Rav4. I turned down the expense, and was left feeling burned by yet another greedy dealership experience.
A few minutes later I received a call back from my sales associate, who informed me that it's a setting anyone can access through the radio, and I can do it myself. I jumped in the car and within two minutes had it programmed successfully.
I saved $50, and Metro Toyota lost more than an easy $50.