I wish I could give less than one star.
The evening started with our server, Brendan, not being able to differentiate between my friend and I, asking if I had just ordered....things just got worse from there.
Drinks and food ensued, and we watched the Raptors lose.
Food was brought out staggered. We all wanted to wait until everyone received their food before starting. This took at least 10 minutes. I got the So-So Cal pizza $13 my man ordered the Play it Safe $12. Mine was spicy, his plain.
I asked for another drink, then re-asked when he brought everyone else's. Brendan said, "I didn't hear you. You should have made sure I understood that you wanted me to bring you a drink". My friend (whom he mistook me for) let him know she concurred that she had heard me order a drink. I received my drink. Who knows what was in it.
My friend waited in vain for Brendan to come to our table to take her order, I think she finally went to the bar.
We reserved a table for 7 people including our friend's 5 month old baby which sat in his pram. The server added a 14% gratuity to our bill. We asked him to split our bills, to which he replied, "there are a lot of people waiting to pay their bills right now, so if you want to wait, I can split it for you." Brendan let our table know that we were "free to add more tip if we wanted." My doppelgänger and I had a good laugh at that one. Everyone put in cash and there was $75.72 left over which my man was (to put it mildly) reluctant to pay. I paid and told Brendan that I used to serve all through school, university and after, and that I was stunned by the service we received by him.
He was unapologetic and defended that he had never had any complaints before.
As we left the bar steam was coming out of my ears. I couldn't believe it. I swear I thought Ashton Kutcher was going to jump out and tell us we'd been punked. I don't even know if that show is on anymore. I'm dating myself. I digress...
I fully intended to call the manager(s) to complain about this flake, but the problem is, as I've read in other reviews below, this seems to be the norm at this place. Either they don't care about customer service and/or they have a tight-knit staff of goofs. Either way I wasn't going to get any satisfaction.
Instead I am sharing our lacklustre experience with all y'all so that hopefully you don't fall victim to the sub-par service offered at the Brass Taps Pizza Pub. I could get sophmoric and make a parody of the bar name, but I will resist.