It was our first time here. We usually go somewhere else, but realized we pay so much there but always get a crappy cut! We didn't have an appointment, but literally waited for 2 minutes before someone got started on my son. Gabby (sp?) did an awesome job. Showed her a picture of what he wanted, and I knew it would be kind of difficult being that he had a MoHawk and wanted to transition to a side sweep type cut. She explained exactly how she'd do it and what would be the best way and did her thang! I mean, it wasn't anything spectacular, I'm sure she does this all the time, but My son loves it, that's all that matters! Everyone there was friendly and engaged with their clients, it was nice.