They are terribly organized. I'm not sure how good the doctors are (I've been in a few times - nothing notable good or bad) but they are a total disaster organizationally. They lost all my medical records that I mailed so I had to hand deliver them. They then referred me to a doctor who didn't even exist (phone disconnected). I was told "find your own doctor and we will send the referral". After 3 calls they never sent the referral so when I took time off from work for the dr appt, they couldn't see me since the referral was never sent. When I called caremore on a Thursday afternoon - they were closed. No reason. No vm. Just closed. I waited for their "after hours" service to pickup (at 1:30pm) and they never did. What a horrible run place.
I've also waited on hold for 15+ mins with no end in sight, and called other lines to get someone. Each time, after 30+ mins (with no ability to leave a vm or email them), I get someone on the phone and they say "Oh, we are having phone issues." HA! I've heard this for a year. Time for a new place.
What a nightmare.
Ps. Ass added comedy, one doctor (Steven H) refused to give me a script for Physical Therapy. That's right - not drugs, not an expensive, test, but PT, which is barely covered by my insurance plan (so I pay 80% anyway). I've had elbow issues off an for a decade, but his reply was "you should know what exercises to do by now." If you want to go just because you need some frustration and comedy - make an appointment today!