Years ago, I received a birthday arrangement from Flora Bella that was stunning. So when it came time to choice a vendor for my wedding flowers and boutonnieres, I went with Flora Bella without a lot of research.
The bouquets for myself and my bridal party were sufficient, but not nearly as full and vibrant as pictures I'd shown John. The boutonnieres were adorable, but the pins were left out of the box. We were already at the picture site when this was realized, so we weren't able to pick up new pins. This caused a lot of stress the day of the wedding, as everyone wanted to chime in over what to do. We had to go without the boutonnieres (as they wouldn't stay perched in the pockets without the pins).
Rob very quickly apologized and reimbursed the money for the boutonnieres when I emailed him 2 days later. However, it still bums me out a bit now that we have the photos back and enlarged. The men in the bridal party did not wear matching suits, so the boutonnieres were supposed to set them apart. They sort of look like a bunch of guys in nice suits. I wish Flora Bella had been more thorough.