I have been a regular customer at this store since day one. I purchased several new uniforms the other day, had them tailored at this location, and about a week later I picked them up. I wore the pants only one time at work, and the thread came lose, and started dragging out of the bottom of my pants. It was a very large amount of thread, and the bottom of my pants looked like someone folded, and stapled them together, and they were about an inch short. I usually get my uniforms done at a different location, but i decided to give this place a try (NEVER AGAIN). When I tried returning the pants they refused to do so. The Female manager told me cause they were worn, and washed (which they were not) I could not exchange them. There were minor belt mark from wearing them one time, but have not been washed. Why would I wash new pants. They told me they could redo the Bottom of my pants, but that's not the point. I should have to be coming back and patching up brand new pants, and wasting my time. I asked to get a new pair of pants in exchange, so I can take them to another alteration store to get them done, but they refused to exchange the pants. The main manager eventually offered to fix the problem, but I didn't want to deal with them anymore, took my loss, and left. I purchased several uniforms, and it's not like I had an issue with all of them. I just wanted new pants. I spent a lot of money at this store, and It has always been convenient for me to come to this store because it's located down the street from my house, but I'm gonna have to start going back to John's or Ace. It's a matter of principle, and I will not return to this store.