Like many in the valley right now, my AC went out at the hottest time of the year during record breaking heat. I called on Sunday evening, they answer the phone and had someone out the very next day. They might have serviced me same day, I'm not sure, but I didn't ask for emergency service. This is during the absolute busiest time of the year possible, I was extremely impressed with their response time. Other businesses I called simply asked me to call someone else because they were so busy. Once John arrived at my house he was extremely professional and courteous. He did some small things that went a long way with me and will probably make me a customer for life. He used the gate and walked the long way around the outside of the house instead of constantly treading through the house to access the AC unit. He cleaned both of my units for FREE. I've paid $90 a unit to have people "service" my AC before. He diagnosed and fixed the problem in under 30 minutes, it was the common blown capacitor, and charged me what I felt was an extremely fair rate for a next day appointment during the hottest time of the year. Since I was so impressed by John I did some reading on his company. Check out his website, they give 25% of profits to local charities as part of his OWN foundation. I've only had one short encounter with them but so far I highly recommend them and they'll be on speed dial in my phone from now on. Thanks again John!