We had been leaving our (less than one year old) puppy at Happy Pets Palace every other Saturday for about seven months. We also had boarded our dog for a few nights. Everything was great for that time period.
The second to last time we took Duke in we were notified that he had been humping some of the smaller female dogs. (Duke is neutered). We told Linda (the owner)that Duke knows the meaning of the word "no" and that he would respond. Also that we had not seen him exhibit this behavior elsewhere. She said that she would work with Duke in the future to behave better. During this conversation another employee interjected that they see much worse humping from other dogs. Our dog weighs 30 lbs. We left after that visit feeling like Duke had a bad day, but that everything would be fine.
Fast forward two weeks. We are dropping Duke off for his daycare, and Linda informs us that if Duke humps this visit he will be banned. We were blindsided by this news. We feel that the situation had been severely escalated. We expressed these concerns to Linda, and her response was that she was being "transparent". That is comical, seeing that is exactly opposite of what was happening. The dog had one bad day of humping ( a common dog behavior) and now we are being threatened with banishment. If Linda can't figure out how to handle a 30 lb dog, something is amiss. We feel there were plenty of other options to explore before threatening us with banishment.
We feel that maybe this all came about because we don't spend enough money on daycare and our dog was not worth the effort. Happy Pets did not handle the dog or the owners in this simple situation with any tact. We don't feel comfortable leaving our pet in their care. It really sucks to put trust in a business then be treated with disregard.