Terribly slow and poor service this evening. We sat ourselves and ordered quickly (the waitress wanted to get our order in before the table of 6 next to us). That was useless as they got their food before us. The owner (Jane) brought our food over and I said to her 'why did this table of 6 get their food before us and when we ordered before them?" Her reply " You see how busy we are in here right?" Then she said "Well we use different machinery to cook the food" and I said "But the lady at the table of 6 had the same thing I did" and she walked away. My drink sat empty with no offer to refill, my dining companion got no wet naps with his wings and when I told the waitress she shrugged and said "That's the owner." We could be regulars as we live in the neighborhood but we will pass. Even worse, the last time we were in Arthur came over and introduced himself & talked to us.....completely different tonight. Advice: Lose the attitude. Food subpar at best by the way.....I had a burger, I didn't even finish it.