My husband and I love MGM Hotels! We love the service, ammenities and convenience. We've had some bad experiences and some good ones. When we first arrived there we valeted our car, no greetings by any other staff...we wanted or bags to be taken off our hands so we can handle everything much more easily. The bell person who was there at the time was rude and grumpy. When we got in line to check in at the registration desk we were wonderfully greeted by 2 younger bell staff around our age and made small talk. The employee at the registration desk was another rude one that we came across...trust me, we are not complainers but it was pretty bad. Another bad experience was that throughout our stay someone had tried to open our door! Scary! At first we thought it was the house keeping but when we looked through the peep hole, they were gone in an instant.
The people that work on the tables are also very unfriendly and an Arabian guy kept bringing up his tips.
On a happier note, everyone else was very nice!!! The suite was clean, we loved the 1 1/2 bathrooms, separate tub and shower, robes and house slippers and all the other ammenities they had to offer.