Had an appt yesterday for my son. After filling out all the paperwork, I was informed that they were not a participating provider for my son's primary insurance. I told the girl I understood that and I wanted to use our secondary insurance and I would pay the out of pocket expenses (co-pay/deductible). She stated that it's against their policy and we could not be seen. I asked her what the problem was, and she couldn't tell me anything except " that's the policy". As an insurance biller for twenty years, I cannot believe a doctors office would turn away a patient for no good reason. That's a lazy office that can't make a simple phone call or print one more form to make sure their Dr will get paid. It's easier just to say "no, that's the policy".