I can't even begin to describe the utter horrible experience we are still going through with this business...
This store has had my boyfriend's car for 52 days now, and STILL NOTHING HAS BEEN FIXED. It was determined that it required a new engine, and when the parts finally came in, the mechanics apparently broke a bolt in the new engine - AND NOW IT IS UNUSABLE. I understand mistakes happen, and things can go wrong... but after 52 days, this car is now sitting there with no work being done on it. They are more interested in trying to figure out who's fault the broken engine is rather than doing anything to fix it. The employees at this location have awful attitudes, incredibly poor customer service skills, and refuse to call and communicate any updates to us. We have to physically show up at the shop if we want any answers, which is difficult with no vehicle, and on the last visit we saw the broken engine was strewn on the ground, hood still open, with no progress made still after nearly TWO MONTHS. Not to mention that each employee has a VERY different account of what is wrong with the vehicle and what work has actually been done, which means we have been lied to on multiple occasions. In the 52 days that the car has been there, there has been a revolving door of employees - some fired, some quit, and each new face has no idea what the vehicle is even in the shop for. The few that do still work there prefer to complain to us about their jobs and their disdain for their corporate bosses, rather than offer us a solution to fix the broken vehicle. And due to the poor attitudes of the staff, I am severely worried that they are just going to throw the vehicle back together with no regard for quality work or safety...
We are just so discouraged at the unacceptable customer service skills and lack of urgency to fix the vehicle. The only thing we are interested in at this point is getting the car fixed correctly, and back in our possession. I know this review will be ignored by the company, but I am posting it so no one else makes the same mistake we did by trusting thiem. PLEASE DO NOT BRING YOUR VEHICLE HERE, I would not wish this nightmare on anyone in the world.