If I could give it a 0, I would have. Took my dog there today after going back to my house to retrieve her shot records, because the idiots there insisted that I NEVER brought my dog there for any services! (I did twice before at this particular location), so that is out and out a bull-faced lie! Then when I went back with her records, the girl started making up her record on their computer, looked up at me with a smirk on her face, and proceeded to tell me that my Vet was not an approved Vet because I did not have a computer-generated print out of her shots!!! REALLY???? When I left the back at the grooming services, I asked an associate to get the store manager for me. Well, who shows up to talk to me??? A smart aleck little kid of about 19 who told me the same crap! I have had the same Vet for the last 10 years, and it was NEVER a problem before. I called PetSmart corporate, who couldn't believe that I was treated that way! I am supposed to get a call back from the General Manager--so we will see. But as it stands, I wouldn't take ANY animal there. I guess I am not the only one who feels the same way, you can tell by the way there isn't any customers there. I think the most I ever saw there when I went there was maybe 1 other person shopping.