I have a restaurant background, so I'm usually pretty accepting of hiccups. But I will never step foot in this place again. My co-workers eat here so I gave it a go. I can't even discuss the food because after waiting about 25 minutes I asked for a refund. That amount of time in a fast casual restaurant is abhorrent. The place was a dump. Even if they had a really busy lunch, I could see sweeping was not a regular duty there. Which makes me wonder what else they're neglecting. There was one person ahead of me in line, but several others waiting. They were talking, asking how long the other had waited. When some guy said 40 minutes, I decided to ask for my money back. The gal didn't know how, and didn't seem to want to ask a manager. When she finally did, the manager was totally emotionless. If at least she offered a sincere concern I might have returned. Staff looked miserable and low energy, not one smile. So i walked next door to JJ and every single person lit up, said hello and I had food literally within a minute. First time at both places and we know which one I'll return to. Not a good way to run a business.