I walked in one night, close to their closing time, and the girls at the front desk were more than happy to give me a tour and show me around. They were extremely knowledgeable about the wattage of their beds, how well they would tan someone with my skin tone, and what lotions to use in certain beds. If it were based on customer service, I would not even consider going to any other tanning salon. Unfortunately, their pricing and units program was extremely complicated and very confusing to me. If they had a more simple pricing program, they would have had me at hello.