It was my first visit to the nail salon and I called in advance to make an appointment. The customer service was great over the phone and wonderful when I got there. I needed a fill and got an amazing fill from LAM. He spent so much time on my nails and I felt like he truly cared about the shape, thickness and that they looked natural! He used a hot towel after and everything was smooth. I will go back again and I appreciate the time he spent on my nails.