first time i went, i asked for the pad thai WITHOUT shrimp (it comes with tofu and chicken) and WITHOUT bean sprouts. she said "oh they put the bean sprouts on the side" (yet they still sprinkle some sprouts in the noodles). so basically she was going to make me pick them all off the plate by hand when she could simply tell the chef to leave them out.. anyway, they brought it back without shrimp AND tofu (i wanted the tofu).
for a drink i ordered the thai milk tea with boba (off their menu). the (asian) waitress had no idea what i was talking about, she didnt know what boba was. i had to talk to the manager and ask him "you have boba right?" and he immediately knew what i was talking about and made one for me. if you frequent asian restaurants, you should know what boba is.
second time i went, i went during lunch and they only gave me a lunch menu. i asked for a regular menu and she said she'd bring one. i ended up walking to the front and grabbing it myself after a few minutes. it's a small restaurant and wasn't busy. then i order the pad thai same way as the first visit (they got it right this time).
she says: "how spicy?"
me: "none at all, i dont like spicy"
her: "okay, mild, and for you sir?"
my BF: "i think she said no spice"
her: "ok so very mild"
luckily it came back with no spice, but they should know the difference b/t mild and "none at all"
lastly, this is no reason to complain but even though i ordered off the lunch menu, they still brought me a soup. either they make soup for everyone at lunch hour or they are disorganized.
OVERALL, i know i'm picky but jeez, ive never had a problem with all the other countless thai places ive been to in california and arizona.