Not everyone is perfect which is how I justify some of the experiences I've had here. Does it deter me from ever coming back? No way! Because the good always outweighs the not-so-good.
One thing to be said about this location is that they're quite quick. Many times they have a line up out the door, but I'm impressed by how quickly they work. There have been instances where my order is wrong, but for the most part they've been consistent with their drinks. The location has more available seating than the one on Dundas depending on the time which is why I prefer it. It's right by College station which makes it convenient.
I've always received great customer service here. I once spilled a drink on myself while on a date - I'm talking half the contents of a large bubble tea forming a mini swimming pool in my lap. One of the Chatime brothers tried to salvage my dignity and quickly offered me a clean rag to mop myself up and then proceeded to mop up the floor. They're actually the best.