Est Est Est or also known as Mathematics nerds as Est^3 (or is it just me?) is a single restaurant serving Italian food in the Trafford Centre, I'd like to start off saying how interesting I find it to find a chain, which isn't part of a large brand to be in a shopping mall, but sadly this wasn't a good thing in the case of Est^3
Upon trying to enter, there were multiple queuing without a member of staff in sight, I waited a minute or two just to find out about their gluten free options before I had no choice but to call them, sadly the phone was nowhere near the customer queuing, but I still stayed right outside in view of the staff here while chatting to them on the phone.
I'd like to firstly state that to be in a restaurant and to find service so bad you actually have to phone them to get someone to come over to you and help you is quite outrageous.
I asked about gluten free options and once again the staff didn't seem to be too friendly or helpful, they told me they didn't have gluten free pasta or pizza, but they didn't want to tell me what, this made me have less confidence in dining here, making me feel I would become ill which wasn't right, chatting to the waitress felt awkward, it felt like she had a lack of interest in her work and helping me find something to eat, in the end I decided to visit somewhere else having been given up with poor service and the staff seeming careless with a reasonably quiet restaurant with so many people queuing outside, this was mishandled.