Revision: Owner issued apology for the experience, so I giving a better rating based on that. The experience was still not favorable after taking my grandmother's car in to get a quote to replace the headliner. I was told it would be $400.00 and would need to pay $70.00 to order the material. No big deal. I ordered the material and waited a week. Three days later, the car was in an accident and totaled. When I called to get my money back I was told its non-refundable. (I completely understand if it is policy). When I called back a week later asking to pick up my fabric, I was informed it was not there. Overall, it was a $65.00 life lesson.