I had Advanced come out to look at my 9 year old dishwasher that wasn't draining anymore. The Repair Tech showed up on time after calling in advance, got right to work and told me my options without trying to push me towards one in any way. I decided not to have the repair made, paid the standard service charge and will have to replace the swasher in the future but at least I didn't waste money on a short-term repair. I would definitely use Advanced again and recommend them.