I love McClendon's large selection of organic produce at the Scottsdale Farmer's Market but will no longer be a returning customer. This morning the cashier accidentally ran my Visa debit card for $939.90 instead of $39.03. I was understanding because mistakes (however large or small) happen. I will no longer give them my business because of poor customer service. After my card declined (due to my bank detecting fraud) they asked me to leave and come back with cash. Once I (foolishly) returned I paid for my things but expressed the huge inconvenience they caused me politely expressed my unpleasant experience. The cashier offered to take $2.00 off my bill. I asked if there was anyone I could talk to about my experience and they pointed me towards Mr. McClendon the owner. He apologized, opened a registered and offered me $5.00.
The money wasn't the biggest issue for me, although the right thing would have been to comp my purchase after they made a $900 error. I did not feel valued as a customer. They only seemed to be concerned with making a profit.