Just went here for the first time. When my sub came it had things I didn't ask for on it and was just lacking flavor all together. The tomatoes were chalky and I was charged for cheese?? Is it normal for subs to not come with cheese? I didn't ask for extra. I also asked them to go super easy on the meat, "like one slice" and because I got two types of meat they charged me $2 extra dollars without informing me of this. And they didn't go easy on the meat. Anyway, the sub just wasn't good and since it costs me over $9 I went up and asked for a refund because i figured for $9+ I should be satisfied with my food. The first person I talked to said that should be fine but when I got to the cashier he said he wouldn't give me a refund he would only make me a new one. I didn't want a new one, after again asking for a refund and again being rudely and unapologetically told no, I got a plain baguette. I left so annoyed and frustrated that the company is obviously not training their employees the importance of customer satisfaction. Needless to say we will not ever be returning to jimmy johns.